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Operator & Broker - part II

articles > Operator & Broker - part II

Mr. Miron Eshet, a special flights coordinator demonstrates. "We got a request for a private flight from Barcelona, Spain to Munich, Germany. At the scheduled date of flight the desired executive aircraft, a Challenger 604, was not available, so we asked one of our colleagues to do the commercial charter for us. It came out that two weeks later we were asked by that same operator to assist him with a private charter from Athens, Greece to Moscow, Russia". So in the general out come, it is a win-win situation. The client gets the desired level of service while the charter operator increases his range of service.

The potential air charter client should pay careful attention watching for hesitating behavior on side of the operator. If their relationship seems to be tens, it should be treated as a warning sign to be aware of proceeding with the deal. An appropriate private flights firm will be quite secure in its business dealings, not trying to squeeze the costumer, and relatively self-secure that his client is so convinced that the operator is indispensable to the positive out come of the special flight on hand. The "extra mile" is the main issue to look for. Unfortunately "pushy" operators exist in the market and consumers should make an effort not to deal with such. On the other hand if the executive jet operator can not add that "extra mile" to the interface, then in the long run he will be loosing clients.

So what should that mentioned "extra mile" consist of? What should a "true" charter operator put in there that will ensure your executive flight will come out for the best? Issues like cost-effective rates, in advance planning to avoid as much as possible unexpected pop up surprises, ensuring as wide as possible slot windows for departure and arrivals etc. are good examples.

To sum it all up, it means to really dive in to the subject and tailor together each of the small details till we are sure we get the perfect fit for the V.I.P. clientele. While "fonzy" " operators are pushing strong-forward to use the aircraft available at the closest pit, the real operator is fully committed for getting the precise matching of the right private aircraft with the right mission, even by loosing some bucks on the profit margin.

Remember after all there is a broad spectrum of services to deal with and only true reliable private charter operators can actually "walk the walk" and not only "talk the talk" for that "extra mile" which will eventually turn the trip to be a knockout. So, next time, when you start feeling you are loosing it while planning your trip, visit the web and catch the wave as you Google on for a real charter expert, one that actually makes a living out of it.

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